Refund policy
Returns
Returns are eligible if returned within 14 business days of receiving your order. Returns past 14 days will not be accepted and sent back at the customers expense. Final sale items (marked down merchandise) cannot be returned or refunded. If the items appear to have been worn, altered, or tags have been removed we will not accept the item and will be returned at the customer’s expense. To complete your return, your invoice is required.
*You are responsible for your return shipping cost, which will be deducted from your refund. Shipping costs are non-refundable.
Return Instructions
or
Please send an email to info@krkollective.com with the following information:
- Name
- Order Number
- The item you are returning
- Reason for returning
*Customers outside of the U.S. are responsible for paying to ship their return.
Once we receive your return, please allow 1-2 days for us to process your return. If we approve the return, you'll be sent a return with the original amount of your item(s).
Damaged Items
Please report any damaged items within 2 DAYS of your order date. Please email us at kollective.kr@gmail.com and send photos of any damage.